Frequently Asked Questions
Skeptical? Curious? Here's the honest version.
Astrology Basics
Is astrology real?
The planetary positions are real — we calculate them with the same astronomical algorithms observatories use. Whether those positions mean something for your Tuesday morning? That's where science ends and thousands of years of pattern-watching begins. We're honest about the line. Most of our users land somewhere between 'probably not' and 'but it's weirdly accurate sometimes.' We think that's the right place to be.
What's the difference between astrology and astronomy?
Astronomy is the science — where planets are, how they move, orbital mechanics. Astrology is the interpretation — what those positions might mean for people. We use real astronomical data (the science part) and then apply astrological frameworks (the fun part) to generate your readings. The positions are precise. The meanings are tradition, pattern, and a dash of poetry.
What are the 12 zodiac signs?
Aries, Taurus, Gemini, Cancer, Leo, Virgo, Libra, Scorpio, Sagittarius, Capricorn, Aquarius, Pisces. Each corresponds to a 30-degree stretch of the sky, grouped by element (fire, earth, air, water) and quality (cardinal, fixed, mutable). Your Sun sign is whichever sign the Sun was passing through when you were born. But you've got all 12 signs in your chart somewhere — nobody is just one sign.
Do I need to believe in astrology to use Tailored Moon?
Not even a little. Plenty of our users think astrology is nonsense — and still check in every week. The readings work as entertainment, as a prompt for reflection, or as a structured way to think about your week. If it helps you pause and consider, does it matter whether Mercury is actually doing anything?
What is Tailored Moon?
Personalized cosmic entertainment shaped to your birth chart. We take real planetary data and turn it into readings, timing guidance, and journaling prompts that are mostly fun, occasionally useful, and never homework. Think of it as a warm corner where the stars have something to say about your week.
Cosmic Timing & Decisions
What is the best time to make a big decision?
It depends on the decision. Career moves, relationship conversations, financial commitments, and creative launches all respond to different astrological conditions. Our Decision Timer analyzes lunar phases, planetary positions, and (for paid members) your personal chart to score timing windows from 0 to 100. The short version: avoid major decisions during void-of-course moons, and pay attention to which planet rules the area of life you're deciding about.
What does Mercury retrograde actually mean?
Mercury appears to move backward in the sky for about three weeks, three to four times a year. Astrologers associate this with communication mishaps, tech glitches, and misunderstandings. Should you cancel your life? No. Should you double-check the attachment before hitting send? Probably always, but especially now. We track Mercury retrograde dates and factor them into your timing guidance automatically.
Do moon phases affect mood and behavior?
There's no scientific consensus, but the pattern-matching goes back millennia. Full moons tend to coincide with heightened emotions and energy. New moons feel quieter, more internal. Whether that's lunar influence or cultural conditioning, plenty of people notice it. We track moon phases and weave them into your readings and timing guidance so you can draw your own conclusions.
What is a void-of-course moon?
The moon goes 'void of course' after making its last major aspect in a sign and before entering the next sign. Traditional astrologers say this is a poor time for launching anything new — things started during void moons tend to fizzle or go nowhere. It happens roughly every two to three days and lasts anywhere from a few minutes to over a day. We flag void-of-course periods in your timing windows.
Is astrology-based timing scientifically proven?
No. Astrology isn't scientifically validated the way physics or chemistry are. What we offer is a structured framework for timing decisions — techniques used across cultures for millennia. Many people find value in it as a practice that prompts them to pause and ask 'is now the right time?' Whether that value comes from planetary influence or from the act of reflection itself, the outcome is the same: more considered decisions.
What are planetary hours and how do they work?
An ancient system that divides each day into segments, each ruled by one of the seven classical planets. The ruler of the first hour depends on the day of the week — Sunday starts with the Sun, Monday with the Moon, and so on. Different planetary hours favor different activities: Sun hours for visibility, Venus hours for relationships, Saturn hours for focused work. We calculate them automatically and factor them into timing scores.
Horoscopes & Readings
How are personalized horoscopes different from newspaper horoscopes?
Newspaper horoscopes use only your Sun sign — one reading for everyone born in a 30-day window. That's 1/12th of the population getting the same text. We use your full birth chart: Sun, Moon, Rising, and all the planets, plus the specific transits hitting your chart right now. The reading is written for you, not for 'all Virgos.'
How accurate are horoscopes?
The planetary positions we use are extremely accurate — sub-arcminute precision, the same algorithms professionals use. The interpretation of what those positions mean for your life? That's astrology, not astronomy, and we're upfront about the difference. Most users find the readings land somewhere between 'spookily on point' and 'interesting perspective I wouldn't have considered.' We aim for useful, not prophetic.
What's the difference between daily, weekly, and monthly horoscopes?
Daily is your cosmic weather for the next 24 hours — specific, immediate, good for planning. Weekly zooms out to broader themes you might notice over several days. Monthly gives you the big picture: what's shifting, what's settling, what might feel different by month's end. Each one is generated fresh from current planetary positions.
Why do horoscope apps give different readings for the same sign?
Different astrologers emphasize different things. Some focus on Sun sign transits, others prioritize the Moon or Rising sign. Some use whole-sign houses, others use Placidus. The planetary positions are the same everywhere — the interpretation varies. We tell you exactly which transits we're reading and why, so you're never guessing where the insight came from.
Can horoscopes predict the future?
No, and we don't pretend they can. What horoscopes do well is highlight themes — areas of life that might feel more active, relationships that might need attention, timing that favors certain kinds of action. Think of it like a weather forecast: it doesn't control what you do, but it might influence when you do it.
When are new readings available?
Fresh daily reading every morning. Weekly drops at the start of each week, monthly at the start of each month. They're generated from real-time planetary positions, not written in advance. They'll be waiting whenever you check in.
Birth Charts
What is a birth chart in astrology?
A map of the sky at the exact moment you were born — where the Sun, Moon, and every planet were positioned, which zodiac signs they were passing through, and which houses (areas of life) they were activating. No two birth charts are exactly alike. Even twins born minutes apart can have different Rising signs. It's the foundation for everything personalized in astrology.
What do Sun, Moon, and Rising signs mean?
Your Sun sign is your core identity — the you that shows up when you're most yourself. Your Moon sign is your inner world — how you feel, what you need, what comforts you. Your Rising sign (ascendant) is how you come across to others, especially at first. Most horoscopes only use Sun sign. We use all three, plus Mercury, Venus, Mars, and the rest.
How do I find my birth chart for free?
Sign up with your birth date and you'll get your Sun sign immediately — no payment needed. Add your birth time and location to unlock your full chart: Moon sign, Rising sign, all planetary placements, and house positions. The chart calculation is always free. Paid tiers get deeper, more personalized readings based on that chart.
What if I don't know my birth time?
The app works with just your birth date — you'll get readings based on your Sun sign, which is plenty. If you find your birth time later (hospital records, parents, birth certificate), add it anytime to unlock your Moon sign, Rising sign, and full chart. No need to start over.
What are houses in astrology?
The 12 houses divide your chart into areas of life — identity, money, communication, home, creativity, work, relationships, and so on. Which sign and planets fall in each house shapes how those areas play out for you. The First House is about self-image, the Seventh is about partnerships, the Tenth is about career. Your birth time determines where the houses land.
What are aspects in astrology?
Aspects are angles between planets in your chart. When two planets are 0 degrees apart (conjunction), they amplify each other. At 180 degrees (opposition), they create tension. At 120 degrees (trine), things flow easily. These geometric relationships between planets shape your personality traits and life themes in ways that Sun sign alone can't capture.
Moon Journaling
What is moon journaling?
Writing that's timed to the lunar cycle. The idea is simple: the moon changes signs every couple of days and phases every week, and your moods and energy shift with it. Moon journaling means noting what you feel, what happened, and what the moon was doing. Over time, you start seeing your own patterns. We track the moon phase and cosmic context automatically — you just write.
Does journaling during a full moon actually do anything?
Full moons tend to coincide with heightened emotions, clearer perspective on situations, and a sense of completion. Whether that's the moon or your attention to it is genuinely unclear — and honestly, it doesn't matter much. The act of writing during a full moon gives you a timestamp and a snapshot. Look back after a few months and you'll notice your own patterns, which is the real point.
How does the mood tracking feature work?
Tap an emoji to capture how you're feeling alongside your journal entry. Totally optional. Some people like looking back and noticing that full moons always seem to hit different, or that they're consistently restless during Gemini moons. Some people ignore them. Both approaches are fine.
Can I export my journal entries?
Premium subscribers can download everything as PDF or CSV. Your words, your data, yours to keep. Free users can see their most recent 7 entries; subscribers get their complete history.
Subscriptions & Billing
What do I get for free?
Daily reading with 3-day history, journaling with your last 7 entries, 1 decision timer, and 1 meditation per month. No ads, no data selling, no tricks. Free means free.
What's the difference between Plus and Premium?
Plus gets you longer daily readings, 4 personalized meditations per month, 10 decision timers, and unlimited journal history. Premium adds weekly and monthly readings, 8 meditations, 20 timers, and the ability to export your journal. Check the pricing page for the full breakdown.
How do I upgrade?
Profile page → Manage Subscription, or just hit the Pricing page. You can go monthly or annual (annual saves about 30%).
How do I cancel?
Profile → Manage Subscription → Cancel. You keep access until the end of what you've paid for. No guilt trips, no hoops. Come back anytime if you change your mind.
What payment methods work?
All major cards (Visa, Mastercard, Amex) through Stripe. Apple Pay and Google Pay where available. We never see your card number.
Privacy & Security
How is my data protected?
HTTPS everywhere, passwords hashed with argon2id (the good stuff), and we never sell your data. To anyone. Ever. Your journal entries are encrypted and only you can read them.
Who can see my journal entries?
Only you. They're private by default, never shared with other users, never sold, never used for training AI models. Our team only touches user data if you specifically ask for help with something.
Can I delete everything?
Yes. Profile settings or email us. We'll wipe your account and all associated data within 30 days, keeping only what the law requires us to keep. Your data is yours.
Technical Support
The app isn't loading. What should I do?
Refresh the page. If that doesn't work, try clearing your browser cache or switching browsers. Still stuck? Email [email protected] and we'll figure it out together.
How do I reset my password?
Hit 'Forgot Password' on the login page, enter your email, and we'll send you a reset link. It's good for an hour.
How do I reach a human?
Contact page or [email protected]. Real people, usually within 24-48 hours. We read everything.